Shipping & Returns

Note: The store has not launched yet. The information below applies from the launch of the first run.

1. Delivery time

We pack and ship all orders within 1–3 business days after payment is received. In busy periods (e.g. around launches) delivery may take somewhat longer. You will receive an order confirmation and tracking information by email once the parcel has shipped.

2. Shipping methods and costs

We ship with Posten / Bring within Norway. Shipping costs are calculated automatically at checkout based on weight and delivery address.

• Standard delivery: 3–7 business days
• Express / home delivery: available at checkout (higher cost)

We offer free shipping on orders over 1,500 NOK within Norway.

3. Tracking

Once the parcel has been handed over to the carrier, you will receive an email with a tracking link. You can follow the parcel via the Posten app or their website.

4. Delivery outside Norway

For now we only deliver within Norway. If you would like international delivery, contact us at kontakt@rubenrøsten.no and we will look into the options.

5. Right of withdrawal and returns

You have a 14-day right of withdrawal from the day you receive the item, in accordance with the Norwegian Right of Withdrawal Act. The item must be returned in the same condition as received — unused, with all tags and original packaging.

How to return:

1. Contact us at kontakt@rubenrøsten.no and state your order number.
2. You will receive a return label and instructions.
3. Pack the item securely and attach the return label.
4. Send the parcel within 14 days of registering the return.

6. Refund

Once we have received and approved the return, we refund the purchase amount within 14 days. The refund goes back to the same payment method used for the purchase.

Note: you pay for return shipping yourself unless the item is faulty or damaged.

7. Exchanges

We do not offer direct exchanges. If you would like a different size or colour, return the original item and place a new order.

8. Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 7 days of receipt. We will cover return shipping and send a replacement or refund the amount.

9. Contact us

Questions about shipping, delivery or returns? Get in touch:

Email: kontakt@rubenrøsten.no
Contact page: Contact us